Terms & Conditions

Reservations

• You must be at least 21 years of age and present to book a stay with us
• A valid photo ID is required upon check-in.
• All requests for booking must include first and last names of all adults occupying the room and a valid credit card for a guarantee of arrival.
• Quiet hours are from 10pm-7am.

If you are unable to meet these requirements, please do not book a room with us. By completing the booking process with the Hanson House, you agree to all terms & conditions associated with our facility. Please see cancellation policy below.

Prices and Taxes

Room charges are subject to Michigan 6% sales taxin addition to the standard room charge. Prices for add on packages are alsosubject to Michigan 6% sales tax. All prices subject to change.

Payment

Payment for reservation in full is due at time ofcheck-in. Please see our cancellation policy for questions on cancelling areservation or shortening your stay.

Important: When you are booking a room, you are reserving a specific room. Reservations will be confirmed after receiving required deposit payment. Please note that your booking is not complete until you receive a confirmation email.

Check-In/Check-Out

Check-in time: 2:00pm

Check-out time: 11:00am

Upon check-in, a charge will be made to your credit or debit card for the total amount remaining after deposit of the room and tax as well as an additional pre-authorization charge of $25 for incidentals. The $25 hold will be returned to your card, depending on your bank’s policy, in 3-10 business days. Late checkouts are not typically available, but we will review requests on a case-by-case basis.

Extending Your Stay

• If you have already booked your stay with us, you are able to extend your stay (depending on availability) by letting us know before your anticipated arrival.
• If you are already a guest and would like to stay longer, please let us know at least 24 hours before your check-out date

We will always do our best to accommodate your new plans based on our availability.

Smoking Policy

Breathe easy! The Hanson House is a non-smoking property.

This applies to both traditional smoking methods and all electronic delivery systems including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs,) e-pipes, and any variations of the foregoing regardless of the product’s name.

Any smoking in the rooms or strong lingering smoke scents in rooms or common areas will result in a $200 room cleaning fee.

Pet Policy

The Hanson House will review pet stays on a case-by-case basis. At our discretion, a maximum two pets per room may be allowed with the following stipulations:

• Animals must be always on a leash when outside the room.
• You must clean up after your pets. We have outdoor trash receptacles available near the designated relief area. 
• No pets in the common areas, sorry!
• Pets cannot be left unattended in rooms at any time.
• Please be respectful of other guests- if your pet receives multiple noise complaints, we will have no choice but to kindly ask you to find alternate accommodations. We love animals, but we must be mindful of the comfort of all guests.

While we do not charge a pet fee, we do require a credit card preauthorization of $100 in case of damages or mess. Accidents, excessive shedding or other pet-related cleaning requirements will be charged a 50$cleaning fee to the credit card on file. Should your pet cause property or item damage, and incidental fee will be charged at market value to your card on file. Any funds remaining from the pre-authorization will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days.

We are unable to accept pet stay requests for cats, venomous creatures or other animals; dogs only please.

Parking

We offer free onsite parking for our guests. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The Hanson House does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. We reserve the right to tow vehicles.

Room Cleaning Policy

You can expect to arrive to a clean and restocked room upon check-in. While we do not offer scheduled room refreshes during your stay of 4 or fewer nights, should you need fresh towels or linen, you can call the front desk or email for assistance. We are happy to refresh rooms for our longer-term guests after 5 nights.

Alcohol Policy

We allow guests to bring their own alcohol on site during their stay. Please discard any empty cans or bottles in the appropriate receptacles and notify Hanson House staff of any glass breakage or spill stains immediately.

Damages

During your stay, we kindly ask that you treat our home with care. It is old and fragile! If you notice any damages or breakages during your stay, it is expected that Hanson House staff be immediately notified. Because of the vintage nature of our furniture and fixtures, we expect residual wear and tear will be present. You (the guest) maybe financially responsible for any losses caused by you or a party negligent actions and behavior over and above normal wear and tear, usage or original condition. You will receive a detailed invoice for any charged damages via email within 72 hours of your stay.

PLEASE REMEMBER: The Hanson House is fully non-smoking property. You will befined a $200 cleaning fee if traces of smoking are attributed to you in roomsor common areas. Please see our Smoking Policy for more details.

CANCELLATION POLICY

In the instance your plans change, please keep in mind our cancellation policy. We appreciate you understanding that we are a small, boutique accommodation with very limited availability, and therefore are rarely able to make exceptions to our policy.

Reservations are fully refundable 48 hours prior to check-in. 
Reservations cancelled 24-48 hours prior to check-in will be credited toward a future stay at equal or lesser value.
Cancellations within 24-hours of check-in will not be refunded or credited and will be charged in full. 
If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
In case of a no-show, the total price of the reservation will be charged and is non-refundable.

Cancellations must be acknowledged via email stating the reservation number and will be confirmed upon receipt.

Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.Safety cameras are used throughout the premises, and anyone on our property may be recorded.

Firearms Policy

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Hotel the Hanson House who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room.Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Termination

Definition of "without liability": When stated in any provision of this Agreement, "without liability" means that there will be no liquidated damages, attrition fees, cancellation fees, rental charges, service charges, or any direct, consequential, compensatory, special incidental damages or any other damages or amounts of any nature whatsoever. Should events beyond the reasonable control of the Hanson House and GUEST, including but not limited to (1) acts of God, (2)war, including armed conflict, (3) strikes or labor disputes at the HansonHouse or in the city of Grayling, (4) disease at the Hanson House or in CrawfordCounty (examples of disease: SARS, Legionnaires, COVID-19), (5) government regulation or advisory (including travel advisory warnings), (6) civil disturbance at the Hanson House or in the city of Grayling, (7) terrorism or threats of terrorism in the United States as substantiated by governmental warnings or advisory notices, (8) disaster, fire, earthquakes, hurricanes in or affecting Crawford County, (9) unseasonable extreme inclement weather in CrawfordCounty, (10) shortages or disruption of the electrical power supply causing blackouts or rolling blackouts or other essential utilities in the city ofGrayling, or (11) any other cause reasonably beyond the parties' control(collectively referred to as "occurrences"), making the event commercially impracticable, impracticable to perform, illegal, or impossible to fully perform under this Agreement as the Parties originally contracted. In such case the affected Party may terminate this Agreement, without liability, upon written notification. Notice under this provision may be given at any time in advance of the reservation provided that the notifying party has met the requirements of this provision.